FAQs
Frequently Asked Questions
Welcome to our home care frequently asked questions page. Here, you will find the answers to commonly asked home care questions, including information about care and our private carers. If you don’t find the answer that you are looking for, please contact a member of our team or arrange a free home care assessment to discuss your requirements face-to-face and learn about the type of care you’re looking for.
How do you choose your hourly and domiciliary carers?
All our daily home carers have not one, but two rigorous interviews. They will have undergone psychological testing to make sure they have the right temperament for the job and …
How do we organise the work rotas?
We provide care to our clients 7 days a week, 365 days a year and our peak times for care calls are: Early in the morning – our first calls …
How long does the recruitment process take/how quickly will I start work?
In our experience, we can never have too many carers so it is in everyone’s best interest to get you on board as quickly as possible. Our friendly, dedicated Recruitment …
What makes someone a successful Community Care Worker?
Having the right attitude! Hard work, knowledge and skill are all important but without the right attitude, it is very unlikely that someone will succeed as a Community Care Worker. …
Why come and work with us?
At Needs Matter Care we offer a five-day training programme and regular update events to prepare you for the role of a carer working in …
What sort of services do you provide?
Personal and social care Housework and meal preparation Bathing service Night sitter/sleep-ins Rehabilitation and home from the hospital Care at home (palliative care) Alzheimer and dementia support Holiday packages Domestic …
Are your Needs Matter Care staff trained?
All our staff are trained to the national minimum standards required by the local regulatory bodies. Over and above these, staff are encouraged to undertake personal development and attend additional …
Am I entitled to any financial support or discounts for being a carer?
Discounts: Carers can often get free or reduced entry to tourist attractions and leisure facilities. Some organisations have their own systems for identifying carers and disabled people. If evidence is …
Am I a carer?
A carer looks after a family member, friend, partner or neighbour who needs support due to illness, disability or old age. The help carers give is unpaid (from family), though …
I don’t live in the same borough/county as the person I care for – where do I go for help?
It is the duty of the local authority (council) where the person you care for lives to assess their care and support needs and your needs as a carer. For …
